What should I do now? Can someone else use the Google Assistant to access my Westpac accounts? What do I do if Westpac is still sending mail to the Deceased? If I update my software, can I still use the app? How do I change the PIN for my Digital Card? How does Westpac for iMessage differ from using the banking features from within Westpac Live? How do I use Samsung Pay on my Samsung Gear watch? What should I do? How do I know if it is legitimate or fake/scam/spam/hoax? My device has been lost or stolen. Why do I need to provide my email address? Will my password information for non-Westpac accounts remain secure? Why can’t I see eStatements for all accounts that have been closed? What should I do? Are running balances available on Westpac Online Banking? How do I share my BSB and account details? Can I report a lost or stolen card from Online Banking? This information does not take your personal objectives, circumstances or needs into account. Why am I being redirected back to the Mobile Banking app when trying to pay some Payees? Why? What amounts are eligible for SmartPlan (“Eligible Amounts”)? How can Travel Companion help me when I’m overseas? How do I switch to receiving Digital Mail? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. On what devices can I use Siri for Westpac banking? Are there any transaction limits with Osko® payments and payments to PayIDs? Google Chrome (latest version) ... Investments made in the Westpac KiwiSaver Scheme (Scheme) do not represent bank deposits or other liabilities of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited or other members of the Westpac group of companies. Do I get signed out of Tablet Banking when I close the app? Investments made in the Westpac KiwiSaver Scheme (Scheme) do not represent bank deposits or other liabilities of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited or other members of the Westpac group of companies. What tablet devices is 4 digit passcode available on? How does the ATM locator connect me to a nearby ATM? My physical card has expired. Do I need to re-enrol it? Why do I need to nominate a default account? Can I add my card to multiple Fitbit devices? How is PayID different? How do I know if a payment is received to my PayID? Who can use the Westpac skills and what accounts are eligible? What is the Foreign Accounts Tax Compliance Act (FATCA)? Are there any additional fees and charges for adding my card to Apple Pay? I need help opening a joint account. I can see my card in my Fitbit but the transaction is declining. How can I find the interest earned on my account in the last financial year? How do I get the Westpac Mobile Banking app on Apple Watch? Which cards can I use to make purchases with my mobile? How do I move between Westpac Keyboard, the Android keyboard and other third party keyboards? Do the Westpac Group and Hey You share any customer details? Is Fingerprint sign in more secure than 4 digit passcode sign in? / Can I add my card on multiple devices? How do I access the mobile cheque deposit feature? Using Apple Pay with your Westpac Mastercard Debit card. Which mobile devices can I use to see my Digital Card details? What features are available to business customers on the Westpac App? How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking? Why do I need to input the value when it’s on the cheque? How will my personal information be shared with Samsung? What is the screen that slides out when making a payment? How do I make a payment with my Fitbit smart watch? What happens if my device is stolen - will someone be able to access my accounts? How do I link my Westpac Online Banking to Google Assistant? Yes. I have an Android device, can I access an Instant Digital Card? Why don't mobile payments on my mobile work at some terminals? How do I make a payment with my Garmin smart watch? What's the purpose of the ‘Reference’ field when sending an Osko® payment? What happens if I make extra repayments to my SmartPlan? Tip: The Google Pay app won't work if your device is modified or rooted. I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? Can I use Apple Pay as a backup if lose my physical card? With PayID, does this mean I don’t need my BSB and account number anymore? How do I stop payments to my PayID or de-activate my PayID? Westpac Mobile Banking by Westpac Banking Corporation Similar Play App Stats is the most popular Google Play Store Optimization & SEO tool. How can I backdate manual payments in Biz Invoice? Does my PayWear Card have an expiry date? Sign in to Westpac Live Online Banking. Are the Garmin Pay transaction limits the same as my physical Card? How long does it take for the cheques to clear? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? How do I change the account displayed in Quick Balance? Are mobile payments from my mobile secure? When can I use Online Banking to manage my Term Deposit? Am I protected if someone attempts to open a joint account without my consent? How do I remove my Westpac card from my Samsung Gear device? Is Westpac Keyboard available on all messaging apps? How will I know if I have Digital Mail available? Can I cancel or dispute a pending transaction? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Can I make a payment from my Credit Card using Siri? What is the minimum amount that a Term Deposit can be managed using Online Banking? How will my personal information be shared with Google? Why do I have to set a PIN for my Digital Card? Do I need to have my phone nearby to use Garmin Pay? How do I access the CHQ/SAV options? What happens if the cheque is dishonoured or declined? I deposited a cheque using my mobile but it was rejected, why? How will my personal information be shared with Apple? Are there any fees to use Osko® or PayID? Does the removal of the Online Keypad mean it is less secure now? Why? At the top-right, tap on your profile picture. What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? What if there are no participating Hey You cafes/businesses in your area? What happens if I miss a SmartPlan Repayment? What do I do now? Can I add my cards to more than 1 device? What is the ‘Estimated Total Repayment’ of SmartPlan? How do I set up mobile payments on my mobile? We’ve designed Westpac One® to work on most modem internet browsers. I’ve been able to Pay to Mobile for a while. How do I access the mobile cheque deposit feature? Do I need to use my card PIN with Samsung Pay? Can I still make split payments using my mobile? Can I still make mobile payments with the NFC functionality switched off? What should I do? What happens when I fill in the online form? What will happen when my card expires? How do I put on the Westpac PayWear Essentials Range Band? What do I do. As a Business customer, how will Osko® and PayID payments change my bank statement or export? Full details are available on request. What is Apple Pay, where can I find more information on Apple Pay? Can a Direct Debit transaction overdraw my account? Does this mean the online keypad will be replaced if my session has timed out? Which financial institutions offer NPP services? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? How do I know if my contactless payment using Westpac PayWear has been successful? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? You can reach customer care number toll free at: 1-800-419-0157. What is a Digital Card Number and how is it different from my Card Account Number? Are there any credit checks done as part of activating a SmartPlan? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? What is the Westpac Banking Action for Google Assistant? Where can I find out more information about Samsung Pay? This is a temporary increase that is being progressively rolled out, and will be only available on certain cards and payment terminals at certain retailers, so simply follow the prompts at each terminal to determine whether a PIN is required. When will I need probate or letters of administration? We’re currently working on bringing Google Pay to all Google products, so whether you’re shopping on Chrome or with your Assistant, you’ll have a consistent checkout experience using the cards saved to your Google Account. Are there any credit checks done as part of activating a SmartPlan? Can I use my Digital Card details for cardless cash withdrawals? Will Westpac release funds for additional funeral expenses? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? How do I know I'm on the real Westpac website? Google payments center lets you view and update user's payments information across different Google products. How can I create a reconciled payment summary report in Biz Invoice? Can I use my Digital Card details for recurring card payments? Google Pay is the fast, simple way to pay in millions of places – online, in stores, and more. Who can I talk to? Fitbit Pay Terms and Conditions (PDF 43KB) Garmin Pay Terms and Conditions (PDF 43KB) Google Pay Terms and Conditions (PDF 680KB) Samsung Pay Terms and Conditions (PDF 389KB) Apple Pay Terms and Conditions (PDF 1MB) Internet connection may be needed to make purchases using Google Pay or Samsung Pay and normal mobile data charges apply. What should I do if I think my account has been compromised? What if I don’t respond to a request for information about the tax residency of my business? As a Business customer, how will Osko® and PayID payments change my bank statement or export? Enjoy all the benefits of your Westpac credit or debit Mastercard with Apple Pay on iPhone, Apple Watch, iPad and Mac. 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